OUR PRIVACY POLICY
Background to this privacy policy
This Privacy Policy outlines how we handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This policy applies to all personal information we collect, whether through our website or other means. 'Personal information' is defined as any data about an individual who is reasonably identifiable, regardless of its truth or form.
Our commitment
We are dedicated to managing your personal information transparently and responsibly. Our practices and procedures, including a Board-approved Privacy Policy and Privacy Procedure ensure we meet these obligations.
How we collect personal information
We usually collect personal information directly from you. This can happen when you fill out forms, use our website, or contact us by phone, email, or in writing. This policy does not cover aggregated data that doesn’t identify individuals, which we may create for internal purposes.
Types of personal information we collect
We only collect personal information necessary for our functions. This may include:
Contact details
Educational qualifications
Employment history
Complaint details
Recorded conversations
We may record phone conversations with our Trading and Financial Risk and Settlements teams to document transactions with energy counterparties. These recordings are used only for evidentiary purposes and will not be disclosed without legal authorization or consent.
How we use personal information
We use personal information only for its intended purpose or related purposes reasonably expected, unless:
You consent to other uses
It’s required by law
It’s necessary to prevent a serious threat to life, health, or safety
We use your personal information to improve our services. We don't sell, rent, or trade your information. We may use it to:
Conduct business and manage our operations
Maintain records and reports
Ensure safety and compliance
Assess job applications
Keep you updated on our activities
Respond to inquiries or requests
Resolve complaints
Comply with legal obligations
We may disclose your information if required or authorized by law, with your consent, or to our affiliates, employees, and service providers who assist in our operations.
Accessing and correcting your information
You have the right to access and correct your personal information. Contact us to request access or corrections. We aim to keep our records accurate, up-to-date, and relevant. If we can't provide access or make corrections, we'll explain why in writing.
Disclosure of personal information
We may share personal information with certain organisations as detailed in our Privacy Procedure, but only under specific conditions ensuring your privacy is maintained.
Protecting your information
We store personal information securely in both hardcopy and electronic forms. We take reasonable steps to protect it from misuse, loss, unauthorized access, modification, or disclosure. We also securely destroy or de-identify personal information when it's no longer needed.
Overseas storage
Most of our data is stored in Australia, except for one system hosted in the United States. We won't transfer your personal information overseas unless necessary.
Complaints
If you have a privacy-related complaint, contact us. We'll respond within 30 days. You can also lodge a complaint with the Office of the Australian Privacy Commissioner.
Cookies
Our website does use cookies through Google Analytics. We may update our cookie policy and will notify you of any changes.
Changes to this policy
We may update this Privacy Policy from time to time.